A STUDY OF IMPACT OF INFORMATION TECHNOLOGY IN INDIAN BANKING SECTOR

For successful functioning of banking sector, technology support plays a very important role in today’s era. For acquiring and evolving of IT to achieve certain strategic goal, information technology plays an integrated framework. Technology has a very important key role to play in creating efficient banking system. In past few years banking sector has invested heavily in technological advancement. Services like tele-banking, mobile banking, net banking, ATMs, credit cards, debit cards are developed to improve the quality of customer services and fast processing of banking operations. Understanding the importance of technology in banking sector and find out about the awareness, perception and level of satisfaction of customers towards usage of technology for banking facility in western suburbs in Mumbai based on primary data is the prime and main objective of this research paper. The size of data is 100 respondents taken via random sampling. Then proper analysis and interpretation is done using statistical software from collected data to draw a meaningful conclusion. The expected outcome would be result of extensive use of technology in banking sector. The conclusion made will positively contribute to the field of existing knowledge on technology in banking sector.