A Proposal for Integrated Collaborative Design Process Driving Innovation: Applying to Design Project on the Product-Service System Using Biometrics

Nowadays, as market changes rapidly and technology advances faster, the gap between user and technology tends to get wider. In order for the technology to be closer to people’s daily lives, it is important that designers play a role in driving innovation through a change in the meaning of technology from a human-centered perspective. This paper proposes an integrated collaborative design process that allows engineers as technology specialists and designers as technology interpreters to achieve innovation through the meaning change of technology. To discuss the practical use of the process, we performed a design project on the product-service system using biometrics. In the course of the project, we analyzed the technical characteristics of biometrics, and confirmed the change in its meaning. The design concept generated through the process is expected to provide users with new behavior patterns and values in their daily lives.