Designing a Human Capital Retention Model based on the Organizational Support Approach in Mashhad University of Medical Sciences(quality approach)

The aim of the present study was to identify the dimensions and components of the human capital retention based on organizational support approach in Mashhad University of Medical Sciences and prioritize them in terms of enhancing human capital retention. This descriptive study was practical in nature and has been conducted using mixed method with Delphi approach. The participants of the study consisted of 32 experts and top managers of Mashhad University of Medical Sciences. After studying the theoretical foundation and by using Delphi method, 4 dimensions and 42 components, and 4 dimensions and 19 components were primarily identified, respective, for human capital retention, and organizational support. Omitting some of the components, eventually 4 dimensions and 36 components were determined for the human capital retention variable and 4 dimensions and 17 components for the organizational support variable. Kendall's coefficient of concordance for the human capital retention was 86% and that of organizational support was 88%. The results of the analysis indicated that job motivation factor, organizational factor, individual factor, and environmental factor are, in order of priority, the important dimensions of the human capital retention in Mashhad University of Medical Sciences. Moreover, the results showed that job tension, organizational justice, job characteristics and organizational activity, respectively, are the main dimensions of the organizational support.