Cumplimiento de la normatividad en droguerías con servicio de glucometría en cuatro ciudades de Santander, Colombia

Objective To evaluate the compliance of the service of glucometry in drugstores in the department of Santander-Colombia. Methods Cross-sectional observational study. An assessment instrument based on the normativity and validated by experts was used. Results The poll was applied to 68 drugstores. The results were categorized as follows:human resources, equipment, infrastructure, documentation-registration, and surveillance and control processes. In the first category, shortcomings related to the academic training of the staff in charge of the drugstore were identified, with a compliance percentage of 66,2% and in the training of personnel in the management of the glucometry equipment, 35,3%. In general, the knowledge of the regulations by the staff was 36,8%. In the equipment and infrastructure categories, a level of compliance of more than 50% is evident for all items, except in those related to calibration equipment. In the fourth category, specifically in documentation and registration, the levels of regulatory compliance are less than 50% in all items, except in the one related with the information that is offered to the patient during the procedure. The results show a failure in the surveillance and control processes, where only 57,4% of the establishments confirm inspection visits. Conclusions The results of this study reveal widespread ignorance of the regulations in drugstores that provide the glucometry service; consequently, not all regulatory requirements are met. Promoting training programs and strengthening the culture of self-evaluation guarantees safe processes for the patient.