INSTRUMENTO DE DIAGNÓSTICO DA PRODUÇÃO DE ORGANIZAÇÕES COMPLEXAS: DA ACADEMIA À PRÁTICA

This paper aims to present a diagnostic technology for the production of complex organizations based on the history of work developed on the theme. To design the diagnostic system in a virtual environment, a bibliographic research was carried out to catalog the history of the works that contributed to the elaboration of this tool, as well as the other studies that used the theoretical basis in its applications. Thus, its forms of use in different organizational contexts, its support tools, the content of its diagnostic charts, the reports generated and the indicator systems were identified. The result is the automation of the diagnostic process and the possibility of integrating the different configurations for different types of organizations in a single platform. Furthermore, it allows the development of benchmarking, comparing organizations from the same, or from different sectors, in addition to maintaining a history of the tool's applications.