Benefits from the standardisation of the complaint management system

Chanthaly S.Phabmixay,Ana I. Rodríguez-Escudero,Javier Rodríguez Pinto

Benefits from the standardisation of the complaint management system

2019

Chanthaly S.Phabmixay
Ana I. Rodríguez-Escudero
Javier Rodríguez Pinto

This research provides new developments in the conceptualisation of the complaint management system by examining the benefits of the standardisation of the complaint management process. In line wit...

Keywords:

Operations management
Economics
Management system
Complaint
Customer satisfaction
perceived justice
Management process
Marketing

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