From Theory to Practice: How Designing for Situation Awareness Can Transform Confusing, Overloaded Shovel Operator Interfaces, Reduce Costs, and Increase Safety

Mining operators are faced with complex information delivered by technology-centric rather than user-centric systems. The ability to achieve high situation awareness (SA) in the face of this data overload is a key challenge for effective decision making and information exploitation. Incidents that result in loss of revenue and even life, and compromise safety that are attributed to human error are often the result of system designs that overload human cognitive capabilities. This paper focuses on defining SA as it relates to mining operations and presents methods for improving SA through a scientific approach for electric shovel operator user interface development.