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Customer Service Strategy in the Omni-channel Retail Environment: Lotte Department Store Case
Customer Service Strategy in the Omni-channel Retail Environment: Lotte Department Store Case
2020
Sang-Lin Han
Daewoo Kwon
In-Joo Seo
Suji Hong
Munki Kim
Heejung Choi
Keywords:
customer service
Telecommunications
Distributed computing
Computer science
Emotional labor
Communication channel
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