Challenges to the successful implementation of e-governance systems in Africa: A case of Taita Taveta County, Kenya

In the past decades, African governments have made significance progress in trying to implement e-Government systems. These efforts have not only focused on the question of digitalization, but also on reorganization of public services and participation processes. The increased demand for e-Government systems in Kenya led to Strathmore Research and Consortium Centre (SRCC) developing and implementing an online revenue collection system for Taita Taveta County. The systems consist of two separate systems that are integrated; an online system dubbed “CountyPro” that processes Business Permits and a Point of Sale (PoS) system used to charge for market and vehicle parking fees. This study assesses challenges that have been encountered when implementing the e-Government system. Qualitative and quantitative data collection methods were used to collect data. from various users of the system. Analysis from data collected shows that 72% of system users contribute to failure of e-Government system as they are resistant to change.