인천지역 안경사의 감정노동 수준에 대한 연구

Purpose: The objective of this study was to evaluate the level of emotional labor in opticians in order to provide basic data. Methods: Survey of 80 questionnaires was carried out by opticians in Incheon. The questionnaire for emotional labor proposed by Morris and Feldman and translated by Min-Ju Kim was modified for opticians. Results: The mean level of emotional labor in opticians was 3.24±0.55 points. The level was similar to that of nurses(3.37±0.56) and dental hygienists(3.28±0.56) who belong to health service. However, it was relatively higher than that of life instructors(2.72±0.55) and bus drivers(3.03± 0.78), and was relatively lower than that of call center employees(3.42±0.62) and hotel workers (3.60±0.99). Labor point of its sub-criteria, frequency of emotional expression, attention of emotional expression norms and disharmony of emotion was 3.64±0.63, 3.11±0.59 and 2.98±0.70, respectively. It was shown that average working time per week of the participants was 65.6±9.6 hours, and the daily working hours of less than 10 hours and more than 10 hours were 2.94±0.42 and 3.34±0.55(p=0.005), respectively. In addition, there was a significant difference between less than 5 days(2.99±0.54) and more than 5 days(3.31±0.53) according to weekly working days(p =0.032). Conclusion: Opticians who works more than 10 hours per day (compared to less than 10 hours) showed higher level of emotional labor. Therefore, further study would be necessary to find out factors affecting emotional labor to improve their working conditions, and to reduce emotional labor.