Group/Convention Cancellation Policies in the U. S. Hotel Industry

Abstract This study looks at the group/convention cancellation policies of various U. S. hotels and how they are implemented. It first gathers general information about the cancellation policies that hotels are currently operating, then presents the differences in the group/convention cancellation policies of U. S. hotels in terms of property profiles, such as size, location, type of ownership/management pattern, and percentage of group/convention business in the property.