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Model to Build a Service Quality Centric Customer Reference Portfolio in a Software as a Service Company
Model to Build a Service Quality Centric Customer Reference Portfolio in a Software as a Service Company
2016
Pekka Hyvärinen
Keywords:
Service level requirement
Customer retention
Marketing
Customer advocacy
Service quality
Service level objective
Customer reference program
Business
Software as a service
Customer Service Assurance
Engineering management
Correction
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