Identificación de costos ocultos relacionados con la gestión de competencias laborales

The objective of the investigation is to identify the existing dysfunctions and hidden costs in competency management. Theoretical methods are used; analysis and synthesis, inductive and deductive, and a three-stage procedure is applied, which is shown in a case study carried out in a hotel in the historic center of Havana. As a result, the quantification of the hidden cost generated by the dysfunction is obtained: the existence of unsuitable workers to occupy the position that amounts to CU 2117.52 / year. The competences at the three levels were also redesigned and control indicators were evaluated, so it is concluded that it is essential to adequately control the hidden costs for a more objective projection of labor competencies, and successfully manage the needs of the organization, processes and activities to be implemented in different positions.