An Empirical Study for Pastoral Ministry Quality and Its Effect on Spiritual Well Being

Nowadays, service quality is essential for a service-oriented organization. The parish is a hierarchy in the Catholic church organization. To obtain quality pastoral ministry and its impact on spiritual well-being, the inaccuracy of the personal quality of service personnel, and the inadequacy of the factors that support the organizational quality are the problems in this study. This empirical study aims to examine the influence of personal quality and organizational quality on the quality of pastoral ministry and its effect on spiritual well-being, with Citra Raya Parish Organization, Tangerang, Indonesia as a case in this study.  This research is an empirical study using a quantitative approach. The sampling technique used the purposive sampling method, and the data analysis technique used was Structural Equation Modeling. The data was processed with the smartPLS application software. The main results of this study reveal that pastoral ministry quality positively and significantly mediates the effect of personal quality and organizational quality on spiritual well-being. The real contribution of this study provides a deep insight into the importance of the pastoral ministry quality, which is based on the influence of personal quality and organizational quality to improve the spiritual well-being of a parish in the Catholic church.