Development of Performance Measures for Organizational Level Aviation Maintenance Managers.

Abstract : The development of objectives reflecting the functions of an entity together with the determination of appropriate measures to evaluate the accomplishment of those objectives are fundamental prerequisites for strategic planning and control. Following the guidelines of a systematic analysis model presented in this thesis, the assigned functions of the organizational level Maintenance Officer and Maintenance/Material Control Officer are evaluated to define their respective objectives and develop appropriate measures which reflect their efficiency and effectiveness in achieving those objectives. The use of these measures is intended to provide effective feedback data for planning and controlling functions as well as for objective performance appraisal. (Author)