How Does Social Responsibility Influence Organizational Stability in the Context of NGOs

In recent years, job burnout (emotional exhaustion, diminished personal accomplishment and depersonalization) of volunteers has been one of the vital factors that affect the stability of NGOs. We conduct questionnaires to investigate the inhibited factors of job burnout in NGOs. Ultimately, 142 young volunteers were invited to join the final survey. Hierarchical regression analysis indicated that: (1) Social responsibility perception has a significantly negative influence on job burnout; (2) Organizational identification plays a mediating role in the relation between social responsibility perception and job burnout. To be specific, organizational identification plays a complete mediating role between social responsibility perception and emotional exhaustion, and a partial mediating role between social responsibility perception and diminished personal accomplishment. These findings provide a new perspective to explore the issue of job burnout. NGOs can interfere with the volunteers’ job burnout through strengthening social responsibility effectively. This study also aims to giving rise to the attention of other researchers.