Does the service quality of urban public transport enhance sustainable mobility

Highlight: The purpose of the paper is to investigate the role of service quality in sustainable mobility in urban public transport. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality and environmental attitude have a positive effect on the intention to use public transport more, affecting both the intention to use one's own car less and sustainable means of transportation more.