Staffing Policy in an International Insurance Group

This chapter summarises the main considerations and techniques employed in assessing and achieving future staffing needs in relation to corporate objectives, and changes in the market, technology, and employment legislation. Any large, established organisation will have personnel policies which guide decisions concerning its employees. Such policies will cover: Responsibilities for decisions about personnel; Employee relations, centrally and locally; Replacement of leavers and promotees; Training, education and development; Remuneration. It takes widespread commercial necessity to change the axioms on which staff decisions are taken, given that most managers will have spent their careers in the insurance industry and will value consistency and certainty. Nevertheless the business organisation needs to martial the efforts of its staff towards its corporate aims and also to take control of critical decisions on staff costs.