Developing a sustainable operational management system using hybrid Shapley value and Multimoora method: case study petrochemical supply chain

In this research, a new method to determine the supply chain performance based on its sustainable strategies is proposed. This method consists of a balanced scorecard, path analysis, and hybrid Shapley value and Multimoora method. The main contribution of this research is to design an intelligent performance evaluation system for different supply chains. In this intelligent performance evaluation method, first, a set of strategies are determined through the balanced scorecard, next, by applying the path analysis method, the best strategic paths are specified, and then the Shapely value of the listed paths is calculated. Among these, five with the highest Shapley value are selected through the hybrid Dematel-based analytical network process and Multimoora method. This method is implemented in the petrochemical supply chain in Iran, and the results are analyzed. This application revealed that the best policy in organizational–operational management optimization is subject to applying this up-to-date technological apparatus at its best. In this approach, the production and delivery time cycle would be reduced. This intelligent system reduces production costs as well. The findings here can be applied in any industry of concern as to improve operations.