User Integration in Sustainable Product Development : Organisational Learning through Boundary-Spanning Processes

1. Introduction 2. The relevance of users in product development 3. Crucial conditions for user integration 4. Theoretical framework: linking boundary spanning and organisational learning 5. Methods of user integration 6. Research design and methodology 7. Case study on user integration in the development of a climate-friendly product 8. Conclusions: Boundary spanning through user integration in product development Appendix 1: Observation protocol Appendix 2: Interview protocols References