Strategy for Improving the Implementation of Performance Accountability System for Government Institution (SAKIP): A Case Study in the Directorate General of Human Settlements (Ditjen Cipta Karya), the Ministry of Public Works and Housing, Indonesia

The Government Performance Accountability System (SAKIP) is a systematic series of activities as well as tools and procedures designed to determine, measure, collect data, classify, summarize, and report the accountability and the improvement of government agency performance to the government. The level of performance accountability of the Directorate General of Human Settlements (Cipta Karya), the Ministry of Public Works and Housing from 2015-2019 experienced fluctuation indicating that the organizational performance management is considered not optimal. Therefore, this study elucidates the implementation of performance management (SAKIP), analyzes the root cause, and formulates a strategy to improve the implementation of SAKIP at the Directorate General of Human Settlements (Cipta Karya), the Ministry of Public Works and Housing. This qualitative research employed a case study. The result of this study revealed that the implementation of SAKIP has not run optimally with eight repeated problems as seen from the evaluation conducted by the Inspectorate General. The root causes of SAKIP implementation are the programs based on presidential directive (budgeted), no regulations/Standard Operating Procedure (SOP) related to SAKIP, no performance cascading, non-integrated information systems, leadership awareness, and evaluator capacity. The strategy for improving the implementation of SAKIP includes solving performance measurement, drafting rules/SOP related to SAKIP, constructing the performance tree, integrating information systems, and SAKIP training for leaders and evaluators. The performance management issues for each organization are different. Thus, future researchers are expected to conduct further research related to performance management in various central and local government organizations.