Qualitätssicherung in der Wasserversorgung : ein Kostenfaktor ?

In the water supply business, the quality and quality assurance of water itself are such self-evident aspects that it is only really necessary to consider quality and quality assurance with respect to the organization of the water supply company. The term to use in this context is total quality management (TQM). TQM involves the establishment of customer orientation within the company. and the reorientation of all processes towards meeting customers' requirements. These processes must be controlled. The objective is business excellence of the type recommended by national and international quality award committees.