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Improving Service Quality Through Organizational Sense-Making and Dynamic Service Attributes Managing
Improving Service Quality Through Organizational Sense-Making and Dynamic Service Attributes Managing
2014
Taohua Ouyang
huangjingsong
zhengxiaoming
Zheng Wang
Keywords:
Service product management
Service provider
Process management
Service level requirement
Service design
Service guarantee
Service delivery framework
Service level objective
Business
Customer Service Assurance
Correction
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