Guidelines to the families of mental health service users from the multi-professional team's perspective.

OBJECTIVE to apprehend the guidelines provided by the interdisciplinary team to the user's family member at a Centro de Atencao Psicossocial Alcool e Drogas (Psychosocial Care Center for Alcohol and Drugs). METHODS descriptive-exploratory study, with a qualitative approach, carried out in a Psychosocial Care Center for alcohol and drugs in the southern region of Brazil, using the Psychiatric Reform as a conceptual basis. Data collection took place from June to August of 2019 through semi-structured interviews with a multidisciplinary team. The data were organized and operationalized in the IRAMUTEQ® software, and submitted to content analysis, thematic modality. RESULTS two classes emerged: "Guidelines referring to moments of crisis and the family members' arrival to the service" and "Difficult factors and strategies to enhance the guidance to family members". FINAL CONSIDERATIONS The guidelines focus on pathology and the service itself. Participants highlighted embracement, the group for families, qualified listening, and cooperation with primary care as ways to enhance the service to families.