Modelling the Smart Governance Performance to Support Smart City Program in Indonesia

Abstract Every local government in Indonesia is in a race to become the leading innovator of smart city initiatives. The ambitious urban digitization program: “Gerakan 100 Smart City” was initiated in 2017 by the Ministry of Communication and Information, supported by the Ministry of Public Affairs, the Ministry of Finance, the Ministry of Public Works and Housing, and the Ministry of National Development Planning. Although the urban digitization program of smart city sounds promising, the implementation is lacking since there is neither specific national standard nor guidance to assist local government undertaking the smart city initiatives. With respect to the smart governance dimension that serves as an important foundation for delivering government-related services, there is limited indicators and the related formula to measure its performance. This research fills the gaps by modelling indicators and formula in the smart governance dimension to support the smart city program. The research was conducted by identifying the smart governance purposes, mapping the current related governance indicators, and developing a model for smart governance performance. The model was then validated by three experts of smart city and e-government evaluation and implemented in Surabaya City as a case study. The proposed model results in 29 indicators in three different domains and seven aspects of assessment. The model can serve as a reference for smart governance performance evaluation to support smart city initiatives in Indonesia.