Research on the influence of Service quality, passenger satisfaction and passenger loyalty on Fuzhou Metro Line 1

This paper takes Fuzhou Metro Line 1 as the research object, and concludes that the six dimensions of service quality have a significant positive impact on passenger satisfaction and passenger loyalty, except comfort. It is proposed to strengthen the visual construction of the subway and optimize the guiding signs, improve the efficiency of the access gates and optimize the surrounding environment information, strengthen personnel training and optimize the security inspection process, respond to passenger inquiries and improve passenger complaints, rationally plan vehicle connections and try to meet passenger demand. And other suggestions enhance passenger satisfaction and loyalty to Fuzhou Metro Line 1.