Design of Integrated Secure Business Service Management

In this paper a structure of business service management integrated with security management is offered. Our integrated BSM model with security approach is the hierarchy of data management in any growing business. It creates a logical flow of data from its inception into the organization through the management levels. Thus, allowing for proactive business decisions to be made on a consistent basis. The end result is an increase in both corporate flexibility and profitability. It encompasses the process and use of Customer Data Management, Customer Relationship Management, Enterprise Resource Planning and Business Insurance all supported by a robust Service Desk.