Exploring the role of information systems in mitigating gate congestion using simulation: theory and practice at a bulk export terminal gate

Using an Australian wood chip export terminal as a case study, this research presents a terminal gate simulation model that improves understanding of the complex interactions at the terminal gate and describes the potential of information and digital systems alternatives for mitigating congestion. The alternatives modelled include: a terminal appointment system to schedule truck arrivals; integrating weigh-bridge information to eliminate one stage of the unloading process; and, reducing conveyor operation time.