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Tackling the challenges of cross-/up-selling in customer service encounters: the employees perspective
Tackling the challenges of cross-/up-selling in customer service encounters: the employees perspective
2011
C. Jasmand
Vera Blazevic
K De Ruÿter
Keywords:
Service level requirement
Sociology
Customer retention
Marketing
Customer advocacy
Customer intelligence
Customer reference program
Service quality
Customer to customer
Customer Service Assurance
Business
Voice of the customer
Correction
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