FACTORS INFLUENCING TURNOVER INTENTIONS AMONG EMPLOYEES OF A BANKING INSTITUTION

The study aims to identify the relationship between organizational commitment, organizational citizenship behavior, both at individuals (OCB-I) and organization level (OCB-O), organizational justice, perceived organizational support (POS), and turnover intention. The distribution of 200 questionnaires were carried out among employees of Bank ABC (headquartered in Kuala Lumpur), however only 123 usable responses were used. The findings revealed a significant negative association between all factors (organizational commitment, OCB, organizational justice, and POS) and turnover intention. Among the factors, the findings further discovered normative commitment as the most predictive factor influencing turnover intentions among employees of Bank ABC. This study provides useful insights for managers and HR practitioners in understanding the most significant factors that were more likely to reduce the employees’ intentions not to remain at their workplaces. By acknowledging the strongest predictor of intention to quit, this assisted in identifying employees who possessed such intent, so that the managers of Bank ABC can take remedial measures in order to retain them in the company.