ANALISIS PENGUKURAN KINERJA PERUSAHAAN JASA LAYANAN PERBANKAN (BANK X) DENGAN PENDEKATAN AHP (ANALYTICAL HIERARCHY PROCESS) DAN BALANCED SCORECARD

Performance measurement is a very important factor for an organization, because without having a comprehensive performance measurement of an organization will not be able to control the organization well. Performance measurement is only from a financial perspective alone proved less providing optimal results for the company and only refers to the company's annual budgets. Therefore we need a performance measurement method that can give you an idea of success overall company performance. Balanced Scorecard is a performance measurement method that sees the company from four perspectives: financial, customer, internal business processes and learning and growth. As the name implies, the Balanced Scorecard can be interpreted as a balanced scorecard, resulting in a balanced assessment of the aspect of financial and nonfinancial. In applying the balanced scorecard as a standard enterprise performance measurement method, needed some support methods, among which the Analytical Hierarchy Process (AHP) is used as one method of weighting or scoring against any strategic objectives that have been set previously. Strategic objectives used in the valuation basis are taken from the strategic map that has been determined on the balanced scorecard method. Basic use of AHP is because this method is a form of decision-making model that uses a functional hierarchy, the main input of human perception, which is considered an expert in the matters raised, and has an interest in the matter.