Managing the Knowledge-Intensive Firm

Introduction 1. Value Creation in Knowledge-Intensive Firms 2. What Do Clients Buy? 3. The Inner Workings of Knowledge-Intensive Firms 4. Consistent Strategy and the Client 5. Employee Capital 6. Shaping Behaviour: Values and Cultural Modelling 7. Relations with Clients Rules Strategy Execution 8. Holistic Management: The Pyramid at Play 9. Epilogue