Managing workforce issues in the hospitality industry in India

Purpose – The purpose of this paper is to discuss the workforce issues as they relate to the hospitality industry which if managed well, could lead to higher growth for the firm and consequently the industry.Design/methodology/approach – The perspectives have been drawn from the hospitality industry and academia in India.Findings – The key workforce issues that need to be addressed in the hospitality industry are: perceptions about the industry; levels of manpower attrition; education; competencies and skill development; work environment and compensation; opening up of diverse opportunities for the workforce. These have a strong bearing on the firm's growth and consequently industry's growth and contribution to the economy.Originality/value – The paper integrates viewpoints from industry and academia and specific suggestions are made to address the listed issues.