Usability Evaluation of Electronic Government Services for Interactive TV

Abstract This article presents results of a work in progress related to the development of electronic government services for interactive digital TV. We conducted a usability evaluation with five users of varying degrees of familiarity with this technology and the critical points of interaction were raised and recommendations emerged from this usability study. The services offered no barriers to interaction, however, some points for improvement were identified and technical limitations prevented the implementation of certain usability recommendations emerged from the evaluation.