Multi‐Objective Real‐Time Dispatching Problem in Electric Utilities: An Application to Emergency Service Routing

This chapter presents a novel application of real‐time dispatching problem to electric utilities when multi‐objective is involved. It is described how the problem related to emergency services in electric utilities is considered, with an aggregated objective function developed to handle the minimization of the waiting time, the total distance traveled, the sum of all delays related to already assigned orders, and the cost of non‐ assigned emergency orders. After that, actual cases have shown the effectiveness of the proposed model to be adopted in real‐world applications either as a search for optimal solution or by applying a heuristic‐based algorithm developed.