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The Effects of Customer Behaviors on Employees’ Emotional Exhaustion and Customer Evaluation in the Service Encounter
The Effects of Customer Behaviors on Employees’ Emotional Exhaustion and Customer Evaluation in the Service Encounter
2016
Mun-Shik Suh
Kim DaeYong
Taeseok Rho
Keywords:
Emotional exhaustion
Applied psychology
Service quality
Psychology
customer participation
Correction
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