Conceptualising Digital Platforms in Developing Countries as Socio-Technical Transitions: A Multi-level Perspective Analysis of EasyTaxi in Colombia

Digital platforms play an increasing role across socio-economic sectors in developing countries yet development research to date on this topic has been limited and under-conceptualised. To help facilitate such research in future, this paper presents and applies the “multi-level perspective” as a framework to understand platforms in development as socio-technical transitions. Analysing a successful ride-hailing platform—EasyTaxi in Colombia—it finds what was originally a niche innovation then effected a socio-technical transition within Bogota’s taxi regime. Although there are some issues in applying the framework, it is found to have a factoral, scalar and longitudinal holism that were lacking in existing conceptualisations within the literature on platforms and developing countries. The multi-level perspective offers insights into the process of innovation, rapidity of scaling, and development impacts relating to resource endowments, institutional formalisation, and shifts in power. The framework may therefore be a useful lens for development researchers seeking to better understand digital platforms.