The Consumers Rights Protection in Consultancy Services: the Problems of Theory and Judicial Practice in Russian Federation

The paper analyzes the existing legislative base, governing civil relations with consumers. The applied system-structural method of research helped to reveal the legal nature of the consultancy service and specifics of consumers’ rights’ protection on its provision and the existing problems in this sphere. The study found that by the general rule the means of civil rights and legal interest’s protection are pre-trial order (claim filing) and judicial (lawsuit) procedure for settlement of disputes. It was found also that the existing legal base does not guarantee quality and effectiveness of consumers’ rights protection in consultancy services. During the research, some civil legal problems in civilistic science have been revealed, along with the gaps in Act On protection of consumers’ rights, which sufficiently influence the level of citizens’ rights protection. The restoration of the financial situation of a customer of a consultancy service is also the way of protection and the consequence of civil liability. The performer could avoid such measures resorting to voluntary pre-trial settlement of the dispute.