Analytical methods and quality assurance

Abstract Application of quality systems attributes will enhance the management of an analytical laboratory. A coaching and participative leadership style, supporting quality and “walking the talk” can inspire staff to practice quality control and even induce continuous (Kaizen) improvement in method performance criteria and other scientific and organisational processes. Empowerment of staff with sufficient responsibility and authority to enable the necessary decision making is essential for most efficient operation. Teamwork including quality improvement teams provide synergistic value. In addition to advances in science, customer satisfaction and marketing potential also benefit from the strategy. Often, the key to opening the door to these benefits is effecting an organisational culture change, preferably initiated at the organisational management level through training and awareness programs, promoting quality attributes. Organisational culture remains the single largest hurdle in most effective utilis...