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A Study on Improvement of Customer Satisfaction and Service Process Using Service Blueprinting for Small Theater
A Study on Improvement of Customer Satisfaction and Service Process Using Service Blueprinting for Small Theater
2015
Jeongwoo Seo
SeungWanRyu
오동옥
Keywords:
Service level requirement
Blueprint
Marketing
Service quality
Customer advocacy
Customer satisfaction
Service level objective
Business
Process management
Customer Service Assurance
Knowledge management
service process
Correction
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