Performance measurement and management research in the hospitality and tourism industry

Purpose This study provides a critical review of the performance management literature in the hospitality and tourism industry. Design/methodology/approach The study is conducted through a critical literature review based on three dimensions: progress on ontological and epistemological issues, on the purpose of performance measurement, and on the emerging contexts. Findings The progress on the three topics ontological and epistemological, purpose, and emerging context are addressed. Based on these three issues, the performance management literature in the hospitality and tourism industry has not had any concrete structure. Few studies have been done reviewing the progress on performance criteria in the hotel industry. A research agenda is recommended to build a concrete structure in the field. Research limitations/implications This study focused on only leading hospitality and tourism journals to analyze the progress on the performance management literature in the hospitality and tourism industry. The fin...