Training and Performance Management of Care Providers

This chapter discusses behavioral approaches to staff training and performance management. The first section covers staff training procedures consisting of behavioral skills training, pyramidal training, and the use of video and technology in training. The section reviews the steps involved in best practices for staff training. The second section discusses performance management procedures designed to maintain the correct use of job skills by staff. After a brief review of antecedent and consequent approaches to managing staff performance, the second section discusses resources available to supervisors and managers to assess, promote, and maintain staff performance of their staff. The chapter includes a table listing resources available to organizations seeking to improve staff training and management.