Learning and change through diversity, equity, and inclusion professional development: Academic librarians' perspectives

Abstract Building on the results of a qualitative survey of academic librarians in Canada and the U.S., this study focuses on the learning and subsequent change following professional development events (PDE) dedicated to diversity, equity, and inclusion (DEI). Carried out collaboratively by a group of American and Canadian researchers, the study is guided by hermeneutic phenomenology and the concept of retrospective reflection and builds on the critical incident approach supporting the survey design. Reporting on two large clusters of findings – those related to personal learning and change and those related to organizational change – the study highlights five types of learning and subsequent change that result from DEI PDEs: cognitive learning and change (awareness); behavioral learning and change (action); personal learning and change (self-awareness and self-improvement); social learning and change (interaction); and affective/emotional learning and change. The findings are mapped to the Transtheoretical Model (TTM) of change, which creates a foundation for making recommendations for future mixed methods research and impactful PDE design. The study records both achievements and regrettable omissions in the current PDE offerings, in the hopes that noticed gaps and existing shortcomings will be remedied moving forward.