Security, Availability, and Multiple Information Sources: Exploring Update Behavior of System Administrators
2020
Experts agree that keeping systems up to date is a powerful
security measure. Previous work found that users sometimes
explicitly refrain from performing timely updates, e.g., due
to bad experiences which has a negative impact on end-user
security. Another important user group has been investigated
less extensively: system administrators, who are responsible
for keeping complex and heterogeneous system landscapes
available and secure.
In this paper, we sought to understand administrators’ behavior, experiences, and attitudes regarding updates in a corporate environment. Based on the results of an interview
study, we developed an online survey and quantified common
practices and obstacles (e.g., downtime or lack of information
about updates). The findings indicate that even experienced
administrators struggle with update processes as the consequences of an update are sometimes hard to assess. Therefore,
we argue that more usable monitoring and update p
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