A New Mobile-responsive Solution to Increase Patient Adherence: Instant Personalized Product Handouts.

OBJECTIVE: This study aims to develop a solution for clinicians to quickly generate customized product handouts with clinical, coverage, pricing, and supplier information for patients, with the goal of increasing patient adherence. METHODS: Using design thinking methodology, a digital solution was developed as a module within a clinical/reimbursement decision-support web application for wound care and hyperbaric clinicians. The module was tested at 4 wound clinics (beta-sites) located in the Midwest region of the United States following a 1-group posttest study design. RESULTS: Ten clinicians at the 4 beta-sites completed a survey upon evaluation. All respondents indicated they would use the module daily or weekly. Most users (80%) indicated it met their needs very well (vs. moderately or not as much). Nurses who shared handouts with patients found 7 of 8 handouts were useful or very useful in increasing patient adherence to the plan of care. CONCLUSIONS: A digital point-of-care solution that generates customized product handouts with clinical, coverage, pricing, and supplier information may significantly improve patient adherence while saving clinicians time.