Analisis faktor-faktor yang mempengaruhi pemanfaatan sistem informasi berbasis teknologi informasi dan dampaknya terhadap kepuasan dan kinerja pengguna pada organisasi pemerintah daerah

This study aims to describe and analyze several factors of behavior beliefs that influence the use of ICT and the subsequent influence on satisfaction and performance of users of SIKD applications in government organizations in South Kalimantan Province. Conceptualized using a research model based on the Technology Acceptance Model (TAM) theory that is widely known among researchers based on behavior-based information systems. A total of 234 user responses to government organizations in South Kalimantan Province were analyzed. The statistical description shows the user feels that: the application is easy to use; use of improving workability; there is support for organizational resources, technical, and user capabilities; and positive work environment responses. The level of ICT utilization has integrated into work routines, users are satisfied with the information and performance of the system, and users agree that the use of ICT contributes to performance. Hypothesis testing results show perceived usefulness, subjective norms, and facilitating conditions have a positive effect on ICT utilization. Perceived ease of use do not have a positive effect on ICT utilization, but perceived ease of use are determinants of perceived usefulness. ICT utilization has a positive effect on user satisfaction and user performance, and user satisfaction has a positive effect on user performance. The conceptual framework tested in this study was able to show that under conditions of ICT mandatory use by organizations, behavior beliefs positively influences ICT utilization, user satisfaction, and user performance.