Cognitive Model of a Semi-Mechanized Picking Operation

Introduction : The current paper develops a pioneering approach to the human factors of picking operations, which are addressed from a cognitive perspective. Materials and methods : The model thus contributed is established through a qualitative methodology which, based on several theories, is articulated and applied to the real situation of a dry foods company’s semimechanized picking operation. Results : The results combine the cognitive architecture of the operation and its relations with logistic factors, in order to decrease human error and, therefore, increase service level.