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Managers' perception of Patient and Visitor Aggression (PERoPA). First results of an international reserach project
Managers' perception of Patient and Visitor Aggression (PERoPA). First results of an international reserach project
2017
Birgit Heckemann
Joy Duxbury
Marie Gerdzt
Bridget Hamilton
Sanaz Riahi
Joanne de Santo Iennaco
Sabine Hahn
Keywords:
Aggression
Applied psychology
Visitor pattern
Psychology
Perception
Correction
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