Cyber-Social Trust in Different Spheres: An Empirical Study in Saint-Petersburg

Research has been proposed to determine an approach for studying cyber-social trust in different social spheres. A survey to better understand the trust Saint Petersburg citizens’ have in information technologies was conducted using a Social Construction of Technology (SCOT) approach. From the 600 respondents to this survey, the sampling error does not exceed 4% with a 95% level of reliability. The research demonstrates a new approach to a cybersocial trust construction. The questionnaire contained variables to evaluate the experience of use and the level of trust in new technologies in the areas of interaction with the government, the economy, healthcare, education, and interpersonal communication. According to the survey data, the category of cyber social trust was defined as the synergy of three components: institutional, transactional, and informational trust. According to the study, the experience of respondents strongly determines their willingness to use technology in various fields.