An Approach to Obtain System Disturbance Data to Consumer Reimbursement Analysis by Real Time Measurements

This paper is aimed at presenting and establishing a procedure to obtain system disturbance data by real site measurement to the evaluation of refunding requests for electrical damages occurred in consumer electrical appliances. The idea is to offer an alternative approach than the computational one to feed a software specially developed to provide final reports about the causal nexus between the distribution network abnormal operating conditions and the claimed reimbursement. In this way, in addition to the original way of reproducing the system phenomenon allegedly responsibly for the fact, the relationship between the occurrence and the equipment damage can now be made using real site information in terms of abnormal supply voltage waveform registers all over the disturbance period. For such, it is described a structure to measure, process, and transfer real-time information on incidents in power system, and its corresponding insertion in the aforementioned software. Experimental studies are also presented and discussed to illustrate and validate the proposal here made and a hypothetical refunding study is described to highlight the whole methodology.